Shipping policy
Shipping Policy
Last Updated: July 14, 2026
At Calma Nutrition, we do our best to process and ship orders as quickly and reliably as possible. This Shipping Policy explains how shipping, delivery timelines, tracking, and related issues are handled for orders placed through our website.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders are processed during normal business days, excluding weekends and holidays. During high-volume periods, promotions, holidays, or unexpected fulfillment delays, processing times may be longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your shipment.
Shipping Locations
We currently ship to eligible locations shown at checkout.
Shipping availability may vary depending on the destination, carrier availability, product restrictions, and applicable laws or regulations.
If we are unable to ship to your location, your order may be cancelled and refunded.
Shipping Rates
Shipping rates are calculated and displayed at checkout before you complete your purchase.
Shipping costs may vary based on the delivery address, shipping method, order size, product weight, carrier rates, and any applicable promotions.
Any shipping promotions, such as free shipping offers, may be subject to specific terms, minimum order values, or geographic restrictions.
Estimated Delivery Times
Delivery times are estimates only and are not guaranteed.
Estimated delivery times may vary depending on the shipping destination, selected shipping method, carrier performance, weather, customs processing, holidays, and other circumstances outside our control.
Calma Nutrition is not responsible for delays caused by shipping carriers, customs, weather, incorrect shipping information, incorrect addresses, or events beyond our reasonable control.
Tracking Information
When tracking is available, tracking details will be sent to the email address provided at checkout.
Please allow time for the carrier to update tracking information after your order ships. Tracking updates may not appear immediately.
If your tracking information shows that your package was delivered but you have not received it, please check with household members, neighbors, building management, mailrooms, or the carrier before contacting us.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Calma Nutrition is not responsible for orders delayed, lost, returned, or delivered incorrectly due to incomplete or inaccurate shipping addresses provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at support@calmanutrition.com. We will do our best to help, but we cannot guarantee changes can be made once an order has been processed or shipped.
Lost, Stolen, or Missing Packages
Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.
Calma Nutrition is not responsible for packages that are lost, stolen, or marked as delivered by the carrier but not received by the customer.
If your package appears to be lost or missing, please contact the shipping carrier directly to open an investigation. You may also contact us at support@calmanutrition.com and we will do our best to assist where possible.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@calmanutrition.com.
Please include:
• Your order number
• A description of the issue
• Clear photos of the product and packaging
We will review the issue and, if approved, provide a replacement or refund at no additional cost.
International Orders, Customs, Duties, and Taxes
If international shipping is available, customers are responsible for any applicable customs fees, import duties, taxes, brokerage fees, or other charges required by the destination country.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
Calma Nutrition is not responsible for delays, refusals, seizures, or additional costs caused by customs authorities, import regulations, or restrictions in the destination country.
Customers are responsible for ensuring that products ordered are permitted for import into their country or region.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has been processed or shipped, it cannot be cancelled. If you no longer want the product after it has shipped, please refer to our Returns & Refunds Policy.
Returns Related to Shipping
Returns and refunds are handled according to our Returns & Refunds Policy.
Original shipping charges are non-refundable unless the issue was caused by our error, such as a damaged item, an incorrect item sent by us, or a verified manufacturing defect.
Customers are responsible for return shipping costs unless the return is due to an approved issue caused by Calma Nutrition.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact us at:
Calma Nutrition
6547 N Academy Blvd, #1266
Colorado Springs, CO 80918
United States
Email: support@calmanutrition.com